Accessibility statement: National Land Survey customer service appointment reservations

This accessibility statement applies to the appointment reservation service of the customer service of the National Land Survey of Finland (NLS). The National Land Survey of Finland’s (NLS) specialists have assessed the website’s compliance with accessibility requirements. The statement was revised on 8 August 2024.

The online service is not yet fully compliant with accessibility requirements

The accessibility of the online service was assessed on 30 May 2024. The assessment found that the service does not meet all the accessibility requirements.

The accessibility issues discovered during the review are listed below. The findings are based on Web Content Accessibility Guidelines (WCAG) 2.2. The number and link provided after each finding indicates which WCAG section is not yet fulfilled at the website. 

Significant issues in perceivability

  • Texts that are not semantically titles have been marked as titles. The title hierarchy skips levels on some pages. WCAG 1.3.1
  • Date numbers on the calendar are not distinguishable from the background to a sufficient degree.  Additionally, the contrast of the number of the selected date is not sufficient, when selections are made with a keyboard. WCAG 1.4.3 
  • Elements overlap and sections of text disappear when zooming to 200 per cent. WCAG 1.4.4
  • Form fields are not sufficiently distinguishable from the background and placeholders are indistinguishable from user inputs. This may make it difficult for some users to perceive the form fields. Additionally, some buttons are not sufficiently distinct. Form fields and most buttons do not have outer edges. WCAG 1.4.11

Moderate and minor issues in perceivability

  • The time selector does not include proper, programmatic grouping. WCAG 1.3.1 
  • In the user information, the first and last name fields are defined as text instead of name, while other contact data fields have more usable types, such as email and telephone. WCAG 1.3.5 
  • In the calendar, only different shades of grey have been used to indicate if it is possible to open the previous or following month. The lighter grey is not sufficiently distinguishable from the background. WCAG 1.4.1 and WCAG 1.4.11
  • Notification windows overflow the borders in the mobile view. However, the exit button is visible, which makes it possible to close the windows. WCAG 1.4.10
  • Not all notification and drop-down menu text are properly spaced. WCAG 1.4.12
  • In the horizontal mobile view, the Microsoft logo and the Bookings logo overlap when loading pages. WCAG 1.3.4 

Significant issues in robustness and operability

  • The buttons to close windows do not have names nor are they selectable with a keyboard. WCAG 2.1.1 and WCAG 4.1.2   
  • The forms have a time-out that is not disclosed to the user. Therefore, the users are also not given the opportunity to adjust this time-out. WCAG 2.2.1 

Moderate issues in operability 

  • Every page has the same tab title, which is not descriptive. WCAG 2.4.2  
  • On the appointment re-booking page, the keyboard focus moves backwards when closing the additional information window for the service. WCAG 2.4.3 
  • The screen reader does not always read the content in order. For instance, the window buttons are read in a random order. WCAG 2.4.3 
  • Keyboard focus is often given to elements with no functionality. Sometimes, the focus is visible and at other times, it is not. Some of the elements would not be visually displayed without focus. WCAG 2.4.7 and WCAG 3.2 

Significant issues in understandability

  • Upon selecting a time on the reservation form with a screen reader active, the system jumps to check the first and last name inputs, which the user has not been able to enter yet. WCAG 3.2.2
  • Upon selecting a new time with the re-booking form, a window opens with the information of the old appointment. WCAG 3.2.2 
  • When making an appointment, incomplete fields are not unambiguously identified in the error message. WCAG 3.3.1 
  • Auto-completion of the user’s contact details does not work as expected, if the user reserves more than one appointment in a row. When making the second reservation, what’s auto-completed on the form is information not on the first reservation. Additionally, the telephone number field is always left empty. WCAG 3.3.7

Moderate and minor issues in terms of understandability

  • Not every logo has alt text. Existing alt text is the same as the page title. WCAG 1.1.1 and WCAG 3.2.4
  • There are deficiencies in indicating which inputs and choices are required. Two different methods are used to indicate this, and the * symbol is not explained in text form. WCAG 3.3.2
  • Reservation data can be viewed in a separate window. Two separate icons to open the window are used interchangeably in the same location. WCAG 3.2.4 
  • The reservation and re-booking forms use icons alongside subheadings for sighted users. The same icon is used in two different contexts. WCAG 3.2.4 
  • Some input fields use the field name as a placeholder, other placeholder texts are a prompt to type in the information. WCAG 3.2.4

Correction plan for the website

The aforementioned issues discovered in the appointment reservation form will be corrected as soon as possible, by 31 December 2024 at the latest. Some of the issues require changes by the service provider. 

Give feedback on accessibility

You can give feedback on the accessibility of the website or request material on the website in an accessible format using an online form or by sending a request by e-mail to kirjaamo@maanmittauslaitos.fi.

We will answer your request as soon as possible, but no later than within two weeks. In extensive requests related to accessibility, the National Land Survey has the right to extend the response time with two weeks. If you are not satisfied with our reply or have not received a reply within two weeks, you can send a notification to the Regional State Administrative Agency for Southern Finland (in Finnish).